About RDS Remote Support
RDS-Remote Support enables your team to fix issues remotely, provide unattended maintenance and updates to RDS servers and endpoint PCs, and assist remote users and clients via screen sharing and remote control, securely,...
Existing solutions like TeamViewer are unnecessarily complex and prohibitively expensive! The RDS-Tools alternative is called RDS-Remote Support, a full SaaS solution.
RDS-Remote Support enables your team to fix issues remotely, provide unattended maintenance and updates to RDS servers and endpoint PCs, and assist remote users and clients via screen sharing and remote control, securely, via encrypted connections.
Rich of about 20 features, RDS-Remote Support allows providing Remote Assistance with an easy-to-use interface designed to meet the needs of both agents and end-users.
Agents can remotely control the screen, mouse, and keyboard of end-users with just one mouse click from the end-user. Agents can work independently or collaboratively, with multiple agents able to connect to the same remote computer.
Both agents and end-users have a customized chat box, which allows file transfer, language selection, sending command lines, multi-monitor support, clipboard synchronization and gives access to remote computer information about the OS, hardware, and user account.
Remote sessions can aslo be recorded to send them to your clients for a better customer service experience.
End-users and support agents can start quickly and easily by downloading and running a simple program. The end-user simply shares their ID and password with the agent, and the connection is established quickly. Our servers do all the hard work.
Support agents can even customize the connection client program with their own branding for a more streamlined experience for their customers.
Agents can add remote machines to the list of available unattended computers and access them with three available actions: connect, open command prompt, and remove. They can be organized by groups.
Remote Support leverages the power of industry-standard TLS encryption to ensure the security of your remote support sessions.
Previous Versions
Here you can find the changelog of RDS Remote Support since it was posted on our website on 2023-04-24 14:49:25.
The latest version is 3.60 and it was updated on 2024-04-26 22:37:42. See below the changes in each version.
RDS Remote Support version 3.60
Updated At: 2023-09-04
Changes: Fostering collaboration among users within your subscription
Fixed changing user info make the user leave the subscription
Fixed user defined language is not applied
Fixed custom brand colors are not rendered
Fixed non descriptive error message when editing a folder or a computer
And more
RDS Remote Support version 3.50
Updated At: 2023-06-26
Changes: Reduced overall CPU usage
Remote mouse cursor is now showing only when needed
Improved handling of reconnection scenarios
Fixed client blinking/crashing after a long screen sharing session
Fixed client recording becoming unresponsive/crashing after a long screen sharing session
And more
RDS Remote Support version 3.40
Updated At: 2023-06-07
Changes: Added unattended access activation using command line
Added Startup Menu shortcut to run the client
Client now only need to allow traffic on port 443
Removed the limit of 1 Remote Support client
Added Wake-On-LAN enabling/disabling using command line
Reduced CPU usage when controlling a session
RDS Remote Support version 3.3
Updated At: 2023-01-31
Changes: Brand-new product to provide remote IT assistance and maintenance thanks to screen sharing and remote PC and mouse control. RDS-Remote Support offers unattended access and easy remote computers management. It is quick to install and easy to use.
Disclaimer
External Download
We do not host RDS Remote Support on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by the software publisher and passed their terms and conditions to be listed there. We recommend caution when installing it.
The external download link for RDS Remote Support is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
